Support
Our Tech Support Team

Megatrax offers a unique tech support service that is unmatched in the industry. We'll go above and beyond the average tech support service to help you find a solution. We have expert technicians standing by to guide, or even solve the issues for you.

Remote Support Sessions

PC users click here. You will be prompted with a file download security warning. Please choose the Run option. You will then be prompted with another security warning, please click Run again. The Megatrax QuickSupport application will launch. Please provide "Your ID" and "Password" to your Megatrax Support Representative.

Mac users click here. Depending on your preferences, you may be asked to confirm the download of TeamViewerQS.dmg. The file is about 13 MB. Please choose your desktop. If you aren't prompted, it is likely in your Downloads folder. Once the download is complete, please open the .dmg file (if it doesn't open on its own) and launch the TeamViewer QuickSupport application.

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How to Reach Us

Call us: 888.MEGA.555 (Toll Free in the U.S.)
818.255.7100
Technical Support: 866.494.7179
Music Searches: 866.349.0276
FAX us: 818.255.7199
Email us: General questions: info@megatrax.com
Technical Support: techsupport@megatrax.com
Music Searches: musicsupervisor@megatrax.com
Mail us: Megatrax
7629 Fulton Avenue
North Hollywood, CA 91605
USA
Chat with us: Click here to chat live with our support staff.
International: We serve directly all clients in North and South America. If your business is based outside of these territories, please contact us to receive information for a representative in your country.

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Password Recovery

If you have lost your account password, simply enter your email address below. Directions for resetting your password will be emailed to the address on file.

Email

If you do not have access to the email address, you may not be able to recover your account without first calling our technical support at 818-255-7100.

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Please provide us with your email address and a password.
Please note: passwords must be at least 8 characters long, contain one letter, one upper-case letter, one number, and one symbol.
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