A: Right here! Back to Top
A: Megatrax does not accept unsolicited materials. Please do not send anything as it will not be reviewed or returned. Thank you for your understanding. Back to Top
A: All third party aggregators have been notified of this catalog change. No action is needed on your part. Back to Top
A: No. Megatrax commissions professional composers and songwriters to create 100% new, original music. Back to Top
A: All of the music in Megatrax’s libraries is created by professional composers, songwriters, arrangers and musicians. Many of our writers have major credits in film, television and commercial music. Back to Top
A: All of our music is carefully screened and vetted to ensure that it is 100% original and consistent with our high production standards. Back to Top
A: Yes. Megatrax maintains a staff of trained, dedicated music directors to help you find exactly the right track for your project. Music directors may be reached via email, phone or live chat. There is no charge for this service. Back to Top
A: Absolutely. Through our Aircast division, Megatrax provides custom scoring services for a wide range of projects, from promos and jingles to feature films and news packages. Please click here for more info. Back to Top
A: Absolutely. We have archives from most of our sessions and can tweak most tracks to your exact specification. Studio engineering hour rates will apply. Back to Top
A: For many of our tracks, stems are available. Please inquire on a case by case basis. Back to Top
A: Yes. All tracks in the Megatrax libraries are mastered at professional mastering houses including Capitol Mastering, Bernie Grundman Mastering and Dave Collins Mastering. Back to Top
A: No, Megatrax is a high-quality library that is licensed on a per use (needledrop) basis or on an annual blanket license to selected clients. Our rates are among the most competitive in the industry for the highest quality production music. Back to Top
A: We have CDs featuring includely every style of music including: Drama, Comedy, Pop, Rock, Dance, R&B, Blues, Country, Jazz, Big Band, Orchestral, News & Sports, Latin, Christmas, and more. With dozens of styles and thousands of tracks, you'll have everything you need at your fingertips for all of your musical needs. Back to Top
A: We release approximately 100 new CDs per year. We greatly value client feedback and all new releases are client-driven. Back to Top
A: Anyone can purchase an annual blanket license. Traditionally, annual blanket licenses make the most fiscal sense for TV and radio broadcasters, corporations, educational institutes, government agencies and churches. If an annual blanket license does not meet your needs, we can provide a variety of solutions through our standard needledrop rate schedule. Please contact us directly for a competitive quote. Back to Top
A: Right here! Back to Top
A: No amendments are necessary. You will be receiving a revised “Exhibit A” in the mail as an annex to your existing agreement, for your files. Back to Top
A: We are 100% exclusive. All music in the Megatrax libraries is available exclusively from Megatrax. Back to Top
A: Music usages may be reported by phone, fax, mail, e-mail or via our website. License application forms are available in PDF format here to simplify the reporting process. Back to Top
A: PC users click here.
You will be prompted with a file download security warning. Please choose the Run option. You will then be prompted with another security warning, please click Run again. The Megatrax QuickSupport application will launch. Please provide "Your ID" and "Password" to your Megatrax Support Representative.
Mac users click here.
Depending on your preferences, you may be asked to confirm the download of TeamViewerQS.dmg. The file is about 18 MB. Please choose your desktop. If you aren't prompted, it is likely in your Downloads folder. Once the download is complete, please open the .dmg file (if it doesn't open on its own) and launch the TeamViewer QuickSupport application.
A: A: If you have just registered and don’t have an active contract with Megatrax, you will not be given download access until you complete the contract process. A: If you have just registered and have an active contract with Megatrax, your account will be updated with download access shortly and you will be notified by email. A: If you have been given download access but are still getting this message, it may mean you have reached your maximum number of downloads. If you feel that this is in error, please contact us at 866.MEGA.555 A: If you have download rights this message may indicate that you are trying to download from a catalog that is not covered by your current agreement. You can verify this by contacting us, checking your agreement, or setting your Preferences to only show licensed media. (Go to the My Megatrax page, click Preferences, select "search only licensed media" and click update/apply). Back to Top
A: It means the song is currently unavailable for download. Please select a different song. If you definitely need that song, please contact our music supervisors at: 866-349-0276 or musicsupervisor@megatrax.com Back to Top
A: Click here to download a PDF copy. Back to Top
A: Please call 818-255-7100 and we will contact your representative. Or, contact us through "LivePerson" on our website and we will look up your account. Back to Top
A: Please call 818-255-7100, option 3, or contact us via "LivePerson" on the home page. Back to Top
A: Please call 818-255-7100, option 3, or contact us via "LivePerson" on the home page. Back to Top
A: Please update your Adobe Flash Player by clicking here. Back to Top
A: You may need to update your Java. PC users can do so by going to java.com, Mac users can do so by clicking here. Mac users should get their Java updates through Software Update, but if you need to use this link here please check with your IT department to make sure you have the correct permissions. Back to Top
A: Please update to Safari version 5. Back to Top
A: Please update your Adobe Flash player at www.adobe.com. Back to Top
A: Please run Software Update and look for the latest Java update. Once installing, you will need to click the arrow pointing to the right of the "Inactive Plug-in" message and click Enable. You will then need to restart your browser. If you would like us to help you with this fix, please contact us at techsupport@megatrax.com or 866-494-7179. Back to Top
A: These instructions are intended to apply only to Megatrax’s MXHD version 2.2. If you don’t have version 2.2 of MXHD loaded into your system, you can download it from http://www.megatrax.com/mxhd.php. Instructions are available to help you with the install, or you can call our tech support specialists who can walk you through the installation at 866.494.7179 or techsupport@megatrax.com.
If you load your music in to another system please make sure to update your library information in accordance with your Megatrax licensed content.
- In order to remove Amusicom from your MXHD, please visit: http://www.megatrax.com/mxhd.php.
If you have any questions or concerns about this update, please contact Tech Support at 866.494.7179 or techsupport@megatrax.com.
- There you will find a link to “The latest update for MXHD”. Save this zip file to your computer.
- Also, please retrieve your license file from the My Megatrax area of www.megatrax.com. Save this xml file to your computer.
- Login to MXHD as MXHDAdmin, click My Megatrax on MXHD and click Update.
- Click Browse or Choose File and navigate to the MXUPDATE.zip that you’ve saved to your computer.
- After clicking “Load new update file”, you’ll be asked for your license file.
- Click Browse or Choose File and navigate to it and then click “Load new license file”.
- MXHD will begin updating your drive.
- After it has updated the data, click “Return to My Megatrax” and you’re all done!
A: Please contact us through "LivePerson" on the website, or call 818-255-7100. Our customer service department can help. Back to Top
| Call us: | 888.MEGA.555 (Toll Free in the U.S.) 818.255.7100 Technical Support: 866.494.7179 Music Searches: 866.349.0276 |
|---|---|
| FAX us: | 818.255.7199 |
| Email us: |
General questions: info@megatrax.com Technical Support: techsupport@megatrax.com Music Searches: musicsupervisor@megatrax.com |
| Mail us: |
Megatrax 7629 Fulton Avenue North Hollywood, CA 91605 USA |
| Chat with us: | Click here to chat live with our support staff. |
| International: | We serve directly all clients in North and South America. If your business is based outside of these territories, please contact us to receive information for a representative in your country. |
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